Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated tech enthusiasts eager to provide exceptional user support, troubleshoot systems, and contribute to our digital transformation. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your skills grow.
Our Mesa-based headquarters offers modern facilities, mentorship programs, and clear career progression paths. You'll gain hands-on experience with enterprise systems while supporting 500+ users across diverse departments.
Responsibilities
- Deliver responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems including OS and applications
- Manage user accounts, permissions, and access controls following security protocols
- Document support tickets, solutions, and knowledge base articles
- Collaborate with senior IT staff on network infrastructure projects
- Assist with AV equipment setup and maintenance for meetings
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Google IT Support)
- Basic knowledge of Windows/MacOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and analytical thinking
- Excellent written/verbal communication skills
- Customer service mindset with patience and empathy
- Ability to lift 30lbs for equipment handling
- Valid Arizona driver's license (required for site visits)