Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients in Long Beach. This role offers hands-on experience with modern infrastructure, mentorship from senior engineers, and clear pathways for career growth. Enjoy competitive benefits, flexible work options, and a collaborative environment where innovation thrives. If you're passionate about technology and eager to learn, apply today to start your journey with us!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS workstations and network equipment
- Document service tickets, system changes, and knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical problems
- Assist with cybersecurity protocols and data protection measures
- Participate in IT asset management and inventory audits
- Support office technology setups and AV equipment maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Customer service experience with excellent communication skills
- Ability to troubleshoot hardware and software issues systematically
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation