Job Description
Join our dynamic IT team at TechSolutions KC and launch your career in technology! We're seeking passionate Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment. Our comprehensive training program ensures rapid skill development, with opportunities to specialize in network administration, cybersecurity, or cloud technologies. Enjoy competitive benefits, flexible work options, and a commitment to your professional growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls across systems
- Document technical procedures and create troubleshooting guides
- Monitor system performance and resolve security vulnerabilities
- Collaborate with senior engineers on complex infrastructure projects
- Deliver training sessions on new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Proficiency with Windows/macOS operating systems
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to prioritize tasks in fast-paced environments
- Valid driver's license for occasional on-site support