Job Description
Launch your IT career with NexusTech Solutions! We're seeking passionate entry-level professionals to join our dynamic Albuquerque team. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for clients across the Southwest. Enjoy a collaborative environment, mentorship from industry veterans, and opportunities for growth in cloud computing and cybersecurity. Join us in transforming businesses through innovative tech solutions!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts and permissions in Active Directory
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Conduct hardware/software audits and asset management
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows OS and networking principles
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits
- Proficiency with Microsoft Office 365
- Experience with ticketing systems (ServiceNow/Jira) a plus