Job Description
Launch your IT career with NexGen Solutions Inc. in Milwaukee! We're seeking passionate entry-level professionals to join our award-winning IT support team. This hands-on role offers comprehensive training and mentorship to develop your technical expertise in a fast-paced corporate environment. Enjoy competitive benefits, flexible work arrangements, and clear advancement paths within our growing tech organization.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access control systems
- Document incidents, resolutions, and asset inventory in ServiceNow platform
- Assist with network monitoring, security protocols, and backup systems
- Train end-users on new technologies and digital workflows
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with customer service orientation
- Familiarity with ITIL/ITSM methodologies preferred
- Ability to lift 30 lbs and work in physical/server environments
- CompTIA A+ or similar certification (or commitment to obtain within 6 months)