Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in Portland's thriving tech hub. As an IT Support Specialist, you'll be the go-to technical expert for our clients, delivering exceptional service while gaining hands-on experience with cutting-edge technologies. Join a company that invests in talent growth and offers clear pathways to advanced IT roles.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems, printers, and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical processes and maintain accurate knowledge base articles
- Collaborate with senior engineers on complex system deployments and upgrades
- Monitor system performance and proactively address potential security vulnerabilities
- Train end-users on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Strong understanding of Windows/macOS operating systems and networking fundamentals
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Zendesk)
- Excellent problem-solving skills and customer service orientation
- Ability to work independently and prioritize tasks in a fast-paced environment
- Basic knowledge of cloud platforms (AWS/Azure) preferred
- Valid Oregon driver's license required for occasional on-site visits