Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to kickstart their careers in a dynamic environment. You'll be the backbone of our IT operations, providing critical support to our innovative team while gaining hands-on experience with cutting-edge systems. This role offers mentorship, growth opportunities, and the chance to build a foundation for a successful IT career in Detroit's thriving tech scene.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with network setup, Wi-Fi configuration, and basic security protocols
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Train employees on software usage and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot technical issues
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 25 lbs and work in a fast-paced environment