Job Description
Join CyberSecure Solutions as an Entry-Level IT Support Specialist and kickstart your career in the thriving tech hub of El Paso! We're seeking passionate tech enthusiasts to provide critical support to our clients' IT infrastructure. This role offers hands-on experience with cutting-edge technology while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a clear path for professional growth. Apply today to become part of our innovative team!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts and access permissions across network environments
- Document technical issues and resolutions in ticketing systems
- Assist with network monitoring and security protocol implementation
- Collaborate with senior IT staff on infrastructure projects
- Conduct regular system maintenance and updates
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Valid Texas driver's license (for occasional on-site visits)
- Ability to lift 25 lbs for equipment handling