Job Description
Join Denver's fastest-growing tech company as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. As a cornerstone of our IT team, you'll gain hands-on experience with cutting-edge systems while supporting 200+ employees. Enjoy comprehensive training, mentorship from senior engineers, and a clear path to career advancement. Our modern downtown Denver office offers collaborative spaces, free parking, and a culture that values innovation and work-life balance. What you'll love: Flexible schedules, professional development stipends, and quarterly team-building events in the Rocky Mountains!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues including Windows/macOS, Microsoft 365, and cloud applications
- Manage helpdesk ticketing system with SLA adherence and customer satisfaction focus
- Deploy and configure new workstations, peripherals, and mobile devices
- Assist with network monitoring, security protocols, and backup system maintenance
- Create and maintain IT documentation including SOPs and knowledge base articles
- Collaborate with cross-functional teams on digital transformation projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Customer service mindset with excellent written/verbal communication
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to lift 25 lbs and work with various hardware components
- Valid Colorado driver's license (occasional site visits required)