Job Description
Join TechSolutions Inc.'s dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Indianapolis' thriving tech hub. You'll gain hands-on experience with enterprise systems while supporting 500+ users across our modern downtown campus. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid growth into cloud infrastructure or cybersecurity roles.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure Windows 10/11 workstations and mobile devices
- Manage Active Directory user accounts and group policies
- Monitor network performance using tools like SolarWinds and Wireshark
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Assist with cybersecurity awareness training for employees
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong troubleshooting methodology and customer service skills
- Ability to lift 30 lbs and work in a standing/walking environment
- Valid Indiana driver's license for occasional off-site support
- Experience with ticketing systems (ServiceNow preferred)