Job Description
Launch your IT career at NexusTech Solutions, a leading innovator in enterprise software development. We're seeking passionate Entry-Level IT Support Specialists to join our dynamic San Francisco team. You'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients in a collaborative, mentorship-driven environment. Our comprehensive training program ensures rapid growth into cloud infrastructure, cybersecurity, and DevOps roles.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets via ServiceNow with SLA adherence
- Deploy and configure cloud infrastructure (AWS/Azure) under senior guidance
- Document IT processes using Confluence and JIRA
- Assist with cybersecurity protocols including vulnerability scanning
- Collaborate with cross-functional teams on IT projects
- Train end-users on productivity tools and security best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Google IT Support Professional Certificate preferred
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and Office 365
- Strong problem-solving and communication skills
- Ability to work flexible hours during system upgrades
- Valid California driver's license for occasional equipment transport