Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in Fort Worth! We're seeking motivated tech enthusiasts ready to launch their careers in a fast-paced environment. As a key member of our support staff, you'll gain hands-on experience with cutting-edge technologies while providing exceptional service to our diverse client base. Enjoy comprehensive training, mentorship from industry veterans, and clear career advancement paths within our growing organization.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with network security protocols and data backup procedures
- Train employees on new technologies and digital tools
- Collaborate with senior engineers on complex system implementations
Qualifications
- High school diploma or equivalent; Associate's degree in IT/Computer Science preferred
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Strong problem-solving abilities and customer service orientation
- Experience with helpdesk ticketing systems (ServiceNow/Jira a plus)
- CompTIA A+ certification or equivalent technical training
- Ability to lift 20 lbs and work in varied physical environments
- Valid Texas driver's license for occasional off-site support