Job Description
Join TechSolutions Inc. and kickstart your IT career in Jacksonville's thriving tech hub! We're seeking passionate entry-level professionals to join our dynamic IT support team. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for 500+ employees while gaining hands-on experience with cutting-edge infrastructure. Enjoy competitive benefits, mentorship from senior engineers, and clear pathways to specialization in cybersecurity, cloud computing, or network administration.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Document IT processes, incidents, and solutions in ServiceNow
- Collaborate with cross-functional teams on technology deployments
- Assist with cybersecurity best practices implementation
- Manage user access permissions and account lifecycle
- Participate in IT infrastructure monitoring and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong problem-solving and customer service skills
- Ability to lift 30lbs and work in varied environments
- Valid driver's license for occasional site visits
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- willingness to pursue industry certifications