Job Description
Join our innovative Oakland-based tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. You'll provide critical technical support to our growing team while gaining hands-on experience with cutting-edge infrastructure. This role offers mentorship, growth opportunities, and the chance to make an immediate impact in a collaborative culture.
Responsibilities
- Diagnose and resolve hardware/software issues across company devices
- Manage help desk tickets using Jira and ServiceNow systems
- Deploy and configure workstations in Windows/macOS environments
- Assist with network troubleshooting and basic cybersecurity protocols
- Create and maintain documentation for IT procedures
- Collaborate with senior engineers on infrastructure projects
- Train employees on new software and security best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software problems
- Working knowledge of Active Directory and Office 365
- CompTIA A+ or similar certification preferred