Job Description
Launch your IT career with TechSolutions Miami! We're seeking passionate entry-level IT professionals to join our dynamic team. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations for 200+ employees while gaining hands-on experience in cutting-edge technologies. Our collaborative environment offers mentorship from senior engineers and opportunities for growth into cloud infrastructure, cybersecurity, and DevOps. If you're a problem-solver eager to learn in a fast-paced setting, this is your gateway to the tech industry!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and peripheral devices
- Manage user accounts, permissions, and Active Directory administration
- Document IT processes and create knowledge base articles
- Assist with cloud migrations and SaaS application integrations
- Monitor system health and implement security best practices
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic understanding of TCP/IP, DNS, and DHCP protocols
- Proficiency with Microsoft Office 365 and ticketing systems
- Strong analytical and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to lift 30lbs and work in a hybrid environment