Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in Mesa, AZ. As a key member of our IT department, you'll provide critical technical support to our growing client base while receiving hands-on training in cutting-edge technologies. This is your opportunity to build a strong foundation in IT operations, network administration, and cybersecurity within a collaborative, growth-oriented environment.
We offer comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Our Mesa office features modern facilities with flexible work options and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Manage user accounts, permissions, and access controls across Microsoft Active Directory
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Document technical procedures, troubleshooting steps, and knowledge base articles
- Collaborate with senior engineers on complex system implementations and upgrades
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS (10/11) and Microsoft Office 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with customer service mindset
- Ability to lift 30 lbs and work in varied office environments
- Valid driver's license for occasional equipment transport
- US citizenship or permanent residency required