Job Description
Join TechSolutions Inc., Sacramento's premier IT innovator, as an Entry Level IT Support Specialist. Launch your career in a dynamic environment where technology meets opportunity. We're seeking passionate individuals eager to grow their skills while supporting our cutting-edge infrastructure. Enjoy competitive benefits, mentorship from industry veterans, and a pathway to career advancement.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and on-site assistance
- Manage helpdesk tickets and maintain documentation
- Deploy and configure workstations, laptops, and peripherals
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on infrastructure projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ certification preferred
- Valid California driver's license required