Job Description
Join our dynamic IT team in sunny Fresno and kickstart your career in technology! Central Valley Tech Solutions is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is a unique opportunity to gain hands-on experience in a collaborative environment while supporting businesses across the Central Valley. We offer competitive pay, comprehensive benefits, and a clear career growth path within our expanding tech ecosystem.
Our ideal candidates are passionate about technology, eager to learn, and committed to delivering exceptional customer service. If you're ready to transform your theoretical knowledge into practical skills and become an integral part of our innovative team, we encourage you to apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Manage user accounts, permissions, and security protocols across Windows and macOS environments
- Document all IT incidents, resolutions, and asset inventory in our ticketing system
- Collaborate with senior technicians to resolve complex technical escalations
- Conduct regular system maintenance, updates, and security patching
- Train end-users on new software implementations and best practices
- Assist with IT projects including hardware deployments and network upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, macOS, and common business applications
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and security principles
- Strong problem-solving abilities and analytical thinking skills
- Excellent written and verbal communication skills with customer service focus
- Ability to work independently and prioritize tasks in a fast-paced environment
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation for occasional on-site visits