Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals with strong problem-solving skills to provide technical assistance to our clients. This role offers comprehensive training, mentorship from industry experts, and clear pathways for career advancement. If you're ready to build a solid foundation in IT while working with cutting-edge technologies, apply today!
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripheral devices
- Document IT procedures, incidents, and resolutions in ticketing systems
- Collaborate with senior technicians on complex technical problems
- Assist with cybersecurity best practices and data protection protocols
- Train end-users on new technologies and system updates
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong customer service and communication skills
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation
- Pass background check and drug screening