Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base. At TechSolutions Inc., we invest in talent through mentorship, hands-on training, and career advancement opportunities. Enjoy a collaborative work environment with cutting-edge tools and a competitive benefits package including health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS operating systems and productivity applications
- Manage and maintain user accounts, permissions, and security protocols
- Document technical issues, solutions, and inventory in our IT service management system
- Collaborate with senior engineers to resolve complex technical escalations
- Assist with hardware deployments, software updates, and system maintenance
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Jira, or similar)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred (willing to sponsor)
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks in a fast-paced environment
- Valid driver's license and reliable transportation for occasional on-site visits