Job Description
Launch your career in technology with TechSolutions Inc., a leading IT services provider in North Carolina. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical support to our growing client base. This full-time role offers comprehensive training and clear pathways for career advancement in the thriving Raleigh tech ecosystem.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues
- Install and configure computer systems, peripherals, and software
- Document technical issues and solutions using ticketing systems
- Collaborate with senior technicians on complex technical problems
- Assist with cybersecurity protocols and data protection measures
- Participate in ongoing IT infrastructure maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service-oriented mindset with patience and empathy
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional on-site support