Job Description
Join TechCorp Solutions as an Entry Level IT Support Specialist and kickstart your career in Charlotte's thriving tech scene! We're seeking motivated recent graduates and career-changers to provide exceptional technical support to our growing client base. This full-time role offers comprehensive training, mentorship from senior engineers, and a clear path to career advancement. Enjoy competitive benefits, modern office space in Uptown Charlotte, and opportunities to work with cutting-edge technology.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Troubleshoot desktop/laptop problems and perform system diagnostics
- Install, configure, and maintain Windows/macOS operating systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex IT problems
- Assist with cybersecurity best practices and data protection protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to work independently and in a team environment