Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated recent graduates eager to build foundational skills in a dynamic, collaborative environment. As a key member of our IT team, you'll gain hands-on experience with enterprise systems while supporting our innovative clients. Our comprehensive training program ensures rapid growth, and we offer clear career advancement paths into cybersecurity, cloud computing, and network administration.
Why TechNova? Competitive compensation, flexible hybrid work arrangements, tuition reimbursement, and a culture that celebrates continuous learning. Work alongside industry veterans who are passionate about mentoring the next generation of tech professionals.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and ticketing systems
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all IT incidents, resolutions, and asset inventory in ServiceNow
- Assist with network monitoring and basic security protocol enforcement
- Collaborate with senior engineers on complex system implementations
- Conduct user training on new software and security best practices
- Participate in IT asset management and lifecycle planning
Qualifications
- Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware/software issues methodically
- CompTIA A+ or similar certification preferred (not required)
- Valid Pennsylvania driver's license (for occasional on-site support)