Job Description
Join our dynamic team at Tech Innovate Solutions as an Entry-Level IT Support Specialist! We're seeking passionate individuals eager to launch their careers in technology while serving Oakland's vibrant business community. This role offers hands-on experience with cutting-edge systems and mentorship from industry veterans. If you're detail-oriented, tech-savvy, and thrive in collaborative environments, apply now to grow with us!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions using ServiceNow
- Assist with cybersecurity protocols including access management and patch updates
- Collaborate with senior engineers on system deployments and upgrades
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and network fundamentals
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Valid California driver's license for occasional equipment transport