Job Description
Join our dynamic team at Innovate Solutions LLC, a leading technology firm transforming Milwaukee's digital landscape. We're seeking passionate entry-level professionals to launch their careers in IT support. Enjoy mentorship from industry veterans, collaborative workspaces, and opportunities for rapid growth. Benefits include health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure workstations, laptops, and peripherals across 50+ users
- Manage helpdesk ticketing system with SLA adherence
- Document procedures and create knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Conduct routine system audits and security updates
- Assist with new employee onboarding technology setup
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Excellent troubleshooting and problem-solving abilities
- Strong written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional off-site support