Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry Level IT Support Specialists to provide exceptional technical assistance to our clients in Houston's thriving energy and healthcare sectors. This role offers comprehensive training and growth opportunities within a forward-thinking organization.
Our ideal candidate is a tech-savvy problem-solver with excellent communication skills and a passion for learning. You'll work in our state-of-the-art downtown Houston office, collaborating with senior engineers on cutting-edge projects. We offer competitive benefits, professional development stipends, and a supportive team environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop systems and peripherals
- Document technical issues and resolutions using ITSM tools
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new software and system updates
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and report potential security vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows, macOS, and network fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work flexible hours during system maintenance periods
- Valid Texas driver's license for occasional on-site support