Job Description
Launch your career in technology with Tech Innovate Solutions, a Baltimore-based leader in digital transformation. We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional service to our growing client base. This is your opportunity to gain hands-on experience in a fast-paced environment while working alongside industry experts.
Our comprehensive training program ensures you'll develop critical skills in system administration, network troubleshooting, and cybersecurity best practices. Enjoy competitive compensation, flexible work arrangements, and clear pathways for career advancement within our organization.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in our ticketing system
- Assist with cybersecurity protocols including access management and patch updates
- Collaborate with senior technicians to resolve complex technical challenges
- Conduct user training on new systems and software applications
- Participate in system upgrades and infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional on-site visits