Job Description
Join our dynamic team at NexusTech Solutions and launch your IT career with comprehensive paid training! We're seeking motivated individuals in Austin to become IT Support Specialists through our industry-leading onboarding program. No prior experience required—just your eagerness to learn and grow in a collaborative environment. Enjoy competitive benefits, career advancement opportunities, and the chance to work with cutting-edge technology in Austin's thriving tech hub.
Responsibilities
- Provide technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document service tickets and maintain accurate records
- Collaborate with senior engineers on complex issues
- Participate in weekly training sessions to build technical expertise
- Support network infrastructure and security protocols
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Willingness to complete 4-week paid training program
- Ability to work flexible hours including occasional weekends
- Customer service mindset with patience and empathy
- CompTIA A+ certification (provided post-training)