Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Charlotte's thriving tech hub! We're seeking motivated individuals to provide exceptional technical support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge technology while working alongside industry experts in a collaborative, fast-paced environment. InnovateTech Solutions offers comprehensive training programs, career advancement opportunities, and a supportive company culture focused on professional growth.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document technical issues and resolutions in service management systems
- Collaborate with senior technicians to resolve complex technical problems
- Assist with software deployments, updates, and system maintenance
- Deliver user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Valid driver's license and reliable transportation
- CompTIA A+ certification is a plus