Job Description
Start your tech career tomorrow with TechSolutions Inc.! We're seeking motivated Entry Level IT Support Specialists to join our dynamic Milwaukee team. Enjoy hybrid work flexibility with 3 days in-office and 2 remote days weekly. Gain hands-on experience with cutting-edge systems while working alongside industry mentors. Our comprehensive training program ensures rapid career growth, and we offer full benefits including health insurance, 401K matching, and paid time off. Apply today and become part of an innovative company that invests in its people!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document incidents, resolutions, and asset information in ITSM systems
- Assist with network setup, security protocols, and data backup procedures
- Collaborate with senior IT staff on infrastructure projects and system updates
- Conduct user training sessions for new software deployments
- Monitor system health and perform preventative maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of operating systems (Windows, macOS) and networking fundamentals
- Strong troubleshooting skills with ability to diagnose technical issues logically
- Excellent written and verbal communication abilities
- Customer service mindset with patience and problem-solving aptitude
- Proficiency with Microsoft Office 365 and Google Workspace
- CompTIA A+ or similar certification preferred (not required)