Job Description
Launch your tech career with TechForward Solutions, a Raleigh-based innovator in cloud infrastructure. We're seeking motivated entry-level professionals for our paid training program! No prior experience required—just passion for technology and eagerness to learn. Our immersive 12-week training covers networking, cybersecurity fundamentals, and cloud platforms. Join our remote team and transform your potential into professional expertise with full benefits, mentorship, and growth opportunities.
Responsibilities
- Provide Tier 1 technical support via remote channels (phone, chat, email)
- Diagnose hardware/software issues using troubleshooting methodologies
- Document cases in ticketing systems with clear resolution steps
- Collaborate with senior engineers on complex escalations
- Implement basic security protocols and best practices
- Participate in daily stand-ups and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and logical thinking
- Excellent written and verbal communication skills
- Self-motivated with ability to learn independently
- Reliable home office setup with quiet workspace
- US work authorization and NC residency