Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career in technology! We're urgently seeking motivated individuals in Mesa, AZ to provide essential technical support to our growing client base. This role offers comprehensive training, mentorship, and clear growth pathways within a forward-thinking organization. Perfect for recent graduates or career changers with a passion for problem-solving and technology.
At TechSolutions Pro, we value innovation, collaboration, and continuous learning. You'll gain hands-on experience with cutting-edge systems while contributing to a culture that celebrates professional development. Our competitive benefits package includes health insurance, retirement plans, and paid time off.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and create user documentation
- Collaborate with senior technicians to resolve complex issues
- Assist with cybersecurity protocols and data protection measures
- Train end-users on software applications and best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent experience preferred
- Valid driver's license and reliable transportation