Job Description
Welcome to Apex Innovations, where technology meets opportunity. We are currently seeking a dedicated Entry Level IT Support Specialist to join our dynamic team in Fresno, Georgia. This is an excellent opportunity for recent graduates or career changers looking to launch a successful career in Information Technology.
As an Entry Level IT Support Specialist, you will be the first line of defense in our IT department, providing top-tier technical assistance and ensuring our systems run smoothly. We pride ourselves on our culture of mentorship, offering comprehensive training programs designed to fast-track your professional growth. Join us and become a vital part of our innovative team.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, resolving hardware and software issues.
- Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- Monitor network performance and troubleshoot connectivity problems to ensure minimal downtime.
- Collaborate with senior engineers to install, update, and patch operating systems and applications.
- Maintain accurate and up-to-date records of all IT tickets, incidents, and resolutions in the helpdesk system.
- Conduct regular system audits and inventory checks to ensure equipment compliance.
Qualifications
- High school diploma or equivalent required; Bachelor's degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills with the ability to diagnose and troubleshoot technical issues efficiently.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Aptitude for learning new technologies and willingness to obtain industry-recognized certifications.
- Ability to work collaboratively in a fast-paced team environment.