Job Description
Launch your career with InnovateTech Solutions! We're seeking passionate entry-level IT professionals to join our dynamic Sacramento team. As a key member of our IT department, you'll gain hands-on experience in enterprise systems while supporting our Fortune 500 clients. Enjoy comprehensive training, mentorship from industry veterans, and a clear path to career growth in one of America's fastest-growing tech hubs.
Our modern downtown office features collaborative workspaces, cutting-edge equipment, and a culture that values innovation and work-life balance. Join us to build foundational skills in network administration, cybersecurity, and cloud technologies while making tangible impact on our clients' digital transformation journey.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote assistance
- Document service requests and maintain accurate ticketing systems
- Assist with hardware installations, upgrades, and inventory management
- Collaborate with senior engineers on complex troubleshooting projects
- Conduct routine system audits and performance monitoring
- Create user documentation and training materials
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking principles
- Familiarity with helpdesk software (ServiceNow, Jira, Zendesk)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties
- Valid California driver's license required for occasional client site visits