Job Description
Join our dynamic team as an Entry Level IT Support Specialist in Charlotte, NC! We're urgently seeking motivated individuals to launch their careers in technology. No experience required – we provide comprehensive training and mentorship. Enjoy competitive benefits, growth opportunities, and a collaborative work environment in one of America's fastest-growing tech hubs.
Responsibilities
- Provide technical support for hardware/software issues across company systems
- Assist employees with network connectivity and troubleshooting
- Install/configure computer systems and peripheral equipment
- Document technical issues and maintain support ticket logs
- Collaborate with senior IT staff on system upgrades and maintenance
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Ability to work independently and in team settings
- Customer service mindset with patience and professionalism
- Willingness to learn new technologies through training