Job Description
Are you ready to kickstart your career in the technology sector? Apex Innovations is currently looking for a driven Entry Level IT Support Specialist to join our growing team in New York City. We are committed to fostering talent and providing a supportive environment where new professionals can thrive.
In this role, you will act as the primary point of contact for technical support, ensuring our internal systems run smoothly. Whether you are troubleshooting hardware issues or guiding users through software updates, you will play a crucial role in our daily operations. No prior professional experience is required; we provide extensive training and mentorship to help you succeed.
Why Join Us?
- Comprehensive training program for career changers and graduates.
- Competitive salary and excellent benefits package.
- Opportunity for rapid career advancement within the tech industry.
Responsibilities
- Troubleshoot hardware and software issues for employees and clients in a timely and professional manner.
- Manage and prioritize IT service tickets using our ticketing system to ensure high-quality support.
- Install, configure, and maintain desktop computers, laptops, printers, and network peripherals.
- Provide exceptional customer service by answering technical inquiries and resolving concerns effectively.
- Collaborate with senior engineers to document solutions and improve our technical support processes.
Qualifications
- High School Diploma or GED is required; Associate’s degree in IT, Computer Science, or a related field is preferred.
- Familiarity with Microsoft Office Suite and basic understanding of operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills in English, both written and verbal.
- A passion for technology and a willingness to learn new tools and systems quickly.