Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals to provide essential technical support across our Houston-based operations. This full-time role offers comprehensive training and growth opportunities within a collaborative environment. If you're passionate about solving technical challenges and helping others succeed, this is your perfect starting point.
What We Offer:
- Competitive salary with performance-based bonuses
- Full benefits package (health, dental, vision)
- 401(k) with company match
- Professional development stipend
- Modern hybrid work environment
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts and permissions in Active Directory
- Document technical procedures and maintain support tickets
- Assist with network infrastructure monitoring and maintenance
- Collaborate with senior team members on complex technical projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred