Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist! We're urgently seeking motivated tech enthusiasts in Louisville to provide critical support to our growing client base. This is your launchpad into the IT industry with comprehensive training and career advancement opportunities. Work in a collaborative environment where your problem-solving skills shine while delivering exceptional technical support to diverse clients. Immediate start available!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 support via phone, email, and remote access
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex escalations
- Conduct system audits and preventive maintenance tasks
- Train end-users on technology best practices
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service experience preferred
- CompTIA A+ certification a plus
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Valid driver's license (for occasional client visits)