Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists in Seattle and remote positions. No prior experience required – we provide everything you need to succeed in the fast-growing IT field. Join our collaborative team and gain hands-on experience with network administration, cybersecurity fundamentals, and cloud technologies while building lasting professional relationships.
Responsibilities
- Complete intensive 8-week paid training covering IT infrastructure, security protocols, and troubleshooting methodologies
- Provide first-level technical support to clients via phone, email, and remote desktop
- Diagnose and resolve hardware/software issues including network connectivity problems
- Document support tickets and maintain accurate technical documentation
- Collaborate with senior engineers to implement system upgrades and security patches
- Participate in cross-functional projects to optimize IT workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving skills and attention to detail
- Basic familiarity with Windows/macOS operating systems
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly through structured training
- Self-motivated with strong time management abilities
- Valid US work authorization required