Job Description
Launch your tech career with TechSolutions Inc. as an Entry-Level IT Support Specialist in Mesa! We're seeking passionate beginners to join our dynamic team, providing critical technical support to clients across the Valley. Enjoy comprehensive training, mentorship from industry veterans, and a clear path to career advancement in one of Arizona's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Deploy and configure workstations, laptops, and mobile devices
- Manage user accounts and permissions in Active Directory
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Provide exceptional customer service with SLA adherence
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate degree in IT or CompTIA A+ certification (or equivalent experience)
- Basic understanding of Windows 10/11, networking fundamentals, and cybersecurity principles
- Strong troubleshooting methodology with logical problem-solving skills
- Excellent written/verbal communication abilities
- Proficiency with ticketing systems (ServiceNow/Jira preferred)
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs for equipment deployments