Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment. Enjoy comprehensive training, mentorship from industry experts, and a clear path to career advancement. What we offer: Competitive compensation, health benefits, flexible work arrangements, and ongoing professional development opportunities. If you're ready to transform your technical knowledge into real-world solutions, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems, printers, and network devices
- Manage user accounts, permissions, and security protocols according to company policies
- Document technical issues, resolutions, and asset inventory in IT service management systems
- Collaborate with senior IT staff on system upgrades and maintenance projects
- Conduct periodic system health checks and preventive maintenance activities
- Train end-users on new technologies and best practices for digital security
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with hardware troubleshooting and peripheral device setup
- Strong analytical skills and ability to diagnose technical problems methodically
- Excellent written and verbal communication abilities
- Customer service mindset with patience and problem-solving aptitude
- CompTIA A+ certification or similar technical certification preferred
- Valid California driver's license may be required for on-site support