Job Description
Join CyberCore Dynamics as an Entry-Level IT Support Specialist and launch your career in Baltimore's thriving tech ecosystem! We're seeking passionate tech enthusiasts to provide exceptional IT services to our diverse client portfolio. As a cornerstone of our IT operations team, you'll gain hands-on experience with cutting-edge infrastructure while contributing to our mission of delivering seamless digital experiences. Enjoy collaborative workspaces, mentorship from industry veterans, and clear pathways to grow into specialized IT roles. Discover why Baltimore is ranked among America's top tech cities while building a future-proof career with us.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues across 150+ endpoints
- Deploy and configure Windows/macOS workstations, peripherals, and cloud-based applications
- Manage Active Directory accounts, group policies, and user access permissions
- Document IT procedures, asset inventories, and knowledge base articles
- Collaborate with senior engineers on cybersecurity initiatives and system upgrades
- Support virtual environments (VMware/Hyper-V) and cloud platforms (AWS/Azure)
- Facilitate employee onboarding with standardized IT provisioning workflows
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency in Windows 10/11, macOS troubleshooting, and basic networking concepts
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong problem-solving skills with ability to diagnose complex technical issues
- Excellent written/verbal communication for client and stakeholder interactions
- Basic knowledge of cybersecurity best practices (MFA, encryption, patch management)