Job Description
Join our dynamic IT team in Raleigh's thriving tech hub! InnovateTech Solutions is seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This is your opportunity to launch your career in IT with hands-on experience in network administration, system troubleshooting, and cybersecurity best practices. We offer comprehensive training, mentorship from industry experts, and a collaborative work environment designed to accelerate your professional growth.
Our ideal candidate is passionate about technology, eager to learn, and committed to delivering outstanding customer service. You'll work with cutting-edge technologies while supporting diverse industries including healthcare, finance, and education. If you're ready to transform your technical knowledge into real-world impact, apply now to join Raleigh's fastest-growing IT services provider!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Monitor network performance and security using industry-standard tools like SolarWinds and Kaseya
- Document IT procedures, inventory assets, and maintain helpdesk ticket systems
- Collaborate with senior engineers on infrastructure projects including cloud migrations
- Conduct user training on security protocols and software applications
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in Computer Science, IT, or related field OR equivalent technical certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk ticketing systems (ServiceNow, Zendesk)
- Strong problem-solving abilities and customer service orientation
- Experience with virtualization technologies (VMware/Hyper-V)
- Ability to lift 30 lbs for equipment installation/maintenance
- Valid NC driver's license for occasional client site visits
- CompTIA Security+ certification preferred