Job Description
We are looking for driven individuals to join our dynamic IT Support team in the heart of Silicon Valley. This is a fantastic opportunity for career changers or recent graduates who want to break into the tech industry. We provide comprehensive on-the-job training and mentorship to help you succeed.
Why Apply?
- Start Tomorrow: Immediate start available for the right candidate.
- No Experience Required: We teach you everything you need to know.
- Competitive Pay: Generous base salary plus performance bonuses.
- Growth Opportunities: Clear path to Senior Tech and Management roles.
Don't let a lack of experience hold you back. Join a company that invests in its people and your future.
Responsibilities
- Provide Tier 1 Technical Support: Assist employees with hardware, software, and network issues via phone and email.
- Troubleshoot Hardware: Diagnose and resolve problems with desktops, laptops, printers, and peripherals.
- System Maintenance: Assist in the installation, configuration, and maintenance of operating systems and applications.
- User Support: Guide end-users through complex technical procedures in a friendly and professional manner.
- Documentation: Maintain accurate records of all technical issues and resolutions in the ticketing system.
- Onboarding: Help new employees set up their workstations and access necessary resources.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Computer Literacy: Comfortable navigating Windows and Mac operating systems.
- Communication: Strong verbal and written communication skills with a customer-first attitude.
- Problem Solving: Ability to think critically and logically to troubleshoot technical issues.
- Availability: Must be available to start work immediately and work flexible hours as needed.
- Drive: Highly motivated to learn new technologies and eager to advance in a tech career.