Job Description
Launch your tech career with comprehensive paid training at InnovateTech Solutions! We're seeking motivated entry-level professionals to join our award-winning IT Support team in Austin. No prior experience required – we'll provide hands-on training in cloud technologies, cybersecurity fundamentals, and enterprise systems. Our 90-day immersive program combines classroom learning with real-world projects, ensuring you gain industry-recognized certifications while earning a competitive salary. Join Austin's fastest-growing tech hub and transform your passion for problem-solving into a thriving career.
Responsibilities
- Complete comprehensive IT certification training program (CompTIA A+, Azure Fundamentals)
- Provide Tier 1 technical support to enterprise clients via phone, chat, and remote access
- Diagnose hardware/software issues using ticketing systems (ServiceNow)
- Document technical procedures and create troubleshooting guides
- Collaborate with senior engineers on complex infrastructure projects
- Participate in weekly skill-building workshops and certification bootcamps
- Support internal IT operations including network security monitoring
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Basic computer literacy with willingness to learn technical concepts
- Excellent written and verbal communication skills
- Ability to work collaboratively in fast-paced environments
- Customer service mindset with patience and empathy
- Reliable transportation to our Austin training facility
- Passion for technology and continuous learning