Job Description
Are you ready to launch a thriving career in the technology sector? Apex Digital Solutions is looking for a driven Entry Level IT Support Specialist to join our innovative team in Colorado Springs. We are dedicated to nurturing talent and providing a pathway for young professionals to excel in the tech industry. If you have a natural aptitude for problem-solving and a passion for technology, we want to hear from you.
What You Will Do:
- Deliver top-tier technical support and troubleshooting for hardware, software, and network issues.
- Assist in the setup, configuration, and deployment of new workstations and devices for clients.
- Monitor system performance and respond to helpdesk tickets with speed and accuracy.
- Document technical issues, resolutions, and system configurations in our CRM database.
- Collaborate with senior engineers to troubleshoot complex technical challenges.
- Conduct basic user training sessions on software applications and security best practices.
Qualifications:
- High school diploma or equivalent (Associate’s degree in IT or Computer Science is a plus).
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Strong analytical thinking and the ability to diagnose technical issues efficiently.
- Excellent written and verbal communication skills for client-facing interactions.
- A willingness to learn and obtain industry-recognized IT certifications (we support this).
- Ability to work effectively in a fast-paced, team-oriented environment.
Join us and build a future in technology. Apply today to start your journey with Apex Digital Solutions.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment and configuration of new workstations and devices.
- Monitor system performance and respond to alerts in a timely manner.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Conduct basic training for end-users on company software and security protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Basic understanding of computer hardware, networking, and operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Willingness to obtain relevant IT certifications (we support this).