Job Description
We are seeking an enthusiastic and driven Entry Level IT Support Specialist to join our growing team in Milwaukee. Whether you are a recent graduate looking to kickstart your career or someone looking to switch industries, we provide the training and mentorship you need to succeed. We value passion over experience and are looking for individuals ready to learn the ins and outs of modern IT infrastructure.
Why Join Us?
- Comprehensive training program for new hires.
- Career growth opportunities within a dynamic tech environment.
- Competitive salary and benefits package.
Don't let a lack of formal experience hold you back. If you are tech-savvy and eager to solve problems, we want to hear from you.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware and software issues for employees, including desktops, laptops, printers, and mobile devices.
- Customer Support: Provide exceptional first-level support via phone, email, and in-person, ensuring high customer satisfaction.
- System Maintenance: Assist in the installation, configuration, and deployment of new hardware and software.
- Network Assistance: Monitor network performance and assist in maintaining a secure and stable network environment.
- Documentation: Maintain accurate records of incidents, requests, and resolutions in the ticketing system.
- User Training: Conduct training sessions to help employees navigate new technologies and software updates effectively.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field; High school diploma with equivalent technical training is also acceptable.
- Technical Aptitude: Basic understanding of operating systems (Windows, Mac) and computer hardware.
- Problem Solving: Strong analytical skills with the ability to troubleshoot technical problems creatively.
- Communication: Excellent verbal and written communication skills with a customer-service oriented mindset.
- Availability: Must be willing to work full-time hours, including some weekends or evenings as needed.