Job Description
Launch your tech career with TechCorp Solutions! We're seeking passionate entry-level IT Support Specialists to join our dynamic team in Charlotte, NC. This full-time role offers hands-on experience in network administration, system troubleshooting, and client support within a fast-growing tech environment. Enjoy comprehensive training, mentorship from senior engineers, and opportunities for career advancement in our collaborative workspace.
Perfect for recent graduates or career changers with foundational tech knowledge. You'll gain exposure to cutting-edge systems while developing critical problem-solving skills that will set you apart in the IT industry.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain computer systems, networks, and peripherals
- Document all technical procedures and resolutions in company ticketing systems
- Collaborate with cross-functional teams to resolve complex IT infrastructure problems
- Conduct routine system audits and preventative maintenance tasks
- Train end-users on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Strong troubleshooting skills with ability to diagnose hardware/software issues
- Excellent written/verbal communication and customer service abilities
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Microsoft Office 365 and remote desktop tools