Job Description
Are you looking to kickstart your career in the technology sector? Memphis Tech Solutions is seeking motivated individuals for our Entry Level IT Support program. We don't just hire employees; we build future leaders. As a member of our team, you will receive comprehensive training and mentorship from industry veterans.
We are looking for individuals who are eager to learn, possess a strong work ethic, and want to make a difference in our client's businesses. Join us in Memphis and grow your career in a dynamic, fast-paced environment.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues including printers, laptops, and network connectivity.
- Assist in the setup and configuration of new employee workstations and devices.
- Maintain accurate records of technical issues and resolutions in the helpdesk database.
- Collaborate with senior IT staff to resolve complex technical problems.
- Participate in ongoing training sessions to stay updated on the latest technology trends.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong communication skills and the ability to explain technical concepts to non-technical users.
- Willingness to work flexible hours and occasional weekends if required.
- A positive attitude and a passion for problem-solving.
- No prior IT experience is necessary; we provide full training.