Job Description
Are you ready to kickstart your career in the thriving tech industry? Sacramento Digital Innovations is seeking a motivated Entry Level IT Support Specialist to join our growing team in Sacramento, CA.
We are looking for passionate individuals who are eager to learn and possess a strong desire to help others. While prior professional experience is not required, we value candidates who are naturally curious about technology and possess excellent communication skills. We offer comprehensive, paid training and a mentorship program to help you grow into a successful IT professional.
Why Join Us?
- Full paid training and certification preparation.
- Competitive entry-level salary and performance bonuses.
- Supportive, collaborative team environment.
- Opportunity for rapid career advancement.
If you are looking for a role where you can make a real impact and build a future in technology, we want to meet you!
Responsibilities
- Provide first-level technical support to clients via phone, email, and chat.
- Assist in diagnosing and resolving basic hardware and software issues.
- Maintain accurate and up-to-date records of technical tickets and support logs.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Perform routine system maintenance, updates, and inventory checks.
- Ensure a positive customer experience by addressing concerns promptly and professionally.
Qualifications
- High school diploma or GED required; Bachelor's degree in a related field is a plus.
- Basic computer literacy and comfort with operating systems (Windows/macOS).
- Strong interpersonal and verbal communication skills.
- Ability to work independently as well as part of a team.
- A valid driver's license is preferred for occasional onsite visits.
- Reliable, punctual, and detail-oriented work ethic.